Job Description

Telecaller Duties:

Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services

Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities

Record customer contacts, sales information, and other information about products and services

Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM

Make outbound calls to prospects and clients

Assist with sales activities, documenting leads, and managing databases

Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers

Prepare and execute proposals and presentations using PowerPoint and Microsoft Word

Analyze, report, and communicate sales trends, customer patterns, and competitor activity

Perform other duties as assigned